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How to Choose a Reliable Import/Export Customs Brokerage Company? These 5 Key Questions Must Be Clarified!

How to Choose a Reliable Import/Export Customs Brokerage Company? These 5 Key Questions Must Be Clarified!

How to verify a forwarding agentscustoms clearancelegal qualifications?

According to the General Administration of Customs latest 2025 regulations, legitimate customs brokers must possess:

  • Customs filing certificate(verifiable through the Single Window system)
  • International freight forwarding filing(verifiable via MOFCOM filing number)
  • AEO certification qualification(Priority is given to senior certified companies)

Its recommended to request the agents customs error rate statistics for the past 3 years - premium agents should maintain an error rate below 0.5%. When assisting a photovoltaic company with agent qualification review, we discovered their customs credit rating was non-compliant enterprise, thereby avoiding potential cooperation risks.

How to Match Professional Customs Declaration Services for Different Types of Goods?

Professional forwarding agents service differentiators mainly include:

  • Bulk cargo specialists: Expertise in clearance of ores, grains and other breakbulk cargo
  • Express clearance experts: Cross-border e-commerce B2CCustoms clearancewith 24-hour time control
  • Specialized goods handlers: Medical devices requiring NMPA filing certificates

In 2025, customs implemented new regulations for lithium battery transportation. One agent caused cargo detention due to unfamiliarity with UN38.3 testing requirements - selecting domain specialists can prevent such issues.

What are the hidden cost traps in customs declaration fee quotations?

Beware of these common fee traps:

  • Processing fees: Some agents charge CIQ documentation fees (which should be included in basic service fees)
  • Inspection surcharge: Must clarify whether routine inspection services are included
  • Exchange rate differentials: For 2025, recommend adopting real-time exchange rate settlement terms

An auto parts importer incurred additional 120,000 RMB costs due to unspecified storage fee responsibility. Always clearly define cost allocation clauses in contracts.

How to evaluate a forwarding agents risk prevention capabilities?

Key risk prevention indicators should include:

  • Compliance review system: Whether equipped with professional classification specialists and origin experts
  • Cargo insurance coverage: Whether inspection damage compensation plans are complete
  • Emergency response mechanismsDuring the pandemic, a case where an agent completed customs clearance for epidemic prevention materials in just 2 hours serves as a typical example.

How to determine whether a customs brokers communication efficiency meets standards?

Three characteristics of efficient communication:

  • Multilingual service team: Capability in English + minor language support
  • Level of IT system integration: Supports direct ERP system data connection
  • Port relationship network: On-site operation teams stationed at major ports

A Japanese company once faced incorrect HS code declaration due to the agents inability to provide Japanese customs consultation. It is recommended to request agents to provide detailed service team configuration tables.

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