I. AgencyExport customs clearanceDo I have to check the order through an agency?

According to the "Customs Declaration Unit Registration Management Regulations" implemented in 2025, enterprises can independently inquire through the following four methods:

• China International Trade Single Window (2025 Edition)
  • After logging in, select "Cargo Declaration" - "Customs Declaration Data Query".
  • Please enter the bill of lading number/contract number + enterprise organization code for dual verification.
• Electronic port law enforcement system
  • Log in with the corporate card to query the full-process customs clearance data.
  • Support downloading customs declaration forms with electronic customs seals.
• Local Customs Government Service Platform(For example, Shenzhen Customs' "Shen Guan Tong" APP)
• Entrust the agency company to assist with the inquiry.(Requires written authorization)

2. Is there a time limit for customs declaration form inquiries?

According to data from the General Administration of Customs in 2025, enterprises should pay attention to three key time limits:

• Basic query response time: Complete data can be queried online within 3 years from the date of export.
• Special Inquiry for Tax Refund: It is recommended to complete the verification within 90 days after export.
• Traceability of abnormal data: The trade investigation involved can be traced back to records from 10 years ago.

III. How to Verify the Authenticity of Customs Declarations Provided by an Agency Company?

It is recommended to implement a triple verification mechanism:

• Electronic Signature Verification
  • Using theElectronic Document Verification and Signing Tool
  • Verify the authenticity of the "Customs Inspection Seal" at the bottom right corner of the customs declaration form.
• Cross-data comparison
  • Compare the time logic of the bill of lading, packing list, and foreign exchange receipt amount.
  • Export tax refundThe "export date" on the certificate of origin should match the issuance date of the ocean bill of lading.

IV. What should I do if I cannot find the customs declaration form information?

Please follow the troubleshooting process below (2025 Customs Common Issues Handling Guide):

• Step 1: Confirm the query time window
  • Ocean export: Estimated to be displayed within 3 working days after departure.
  • Air Export: Trackable within 24 hours after takeoff.
• Step 2: Check Information Matching
  • Are the declaration elements on the customs declaration form completely consistent with the contract?
  • Pay special attention to the 27 new subcategories added to the HS code in 2025.
• Step 3: Contact the competent customs authority
  • Please bring the "Application Form for Reissuance of Customs Declaration" to handle the matter on-site.
  • Submit the verification application online through the "Customs Enterprise Express Channel".

V. Is the agency company obligated to provide the original customs declaration form?

According to the current "Foreign Trade Agency Service Standards":

• Required Legal Documents:
  • Copy of the customs declaration form with the customs inspection seal affixed
  • The pre-recorded form specifying the declared content
• Negotiable value-added documents available:
  • The release notice issued by the customs broker
  • Customs Inspection Record Report (if applicable)

It is recommended to clearly specify the document delivery checklist and timeline in the agency agreement. Starting from 2025, some customs authorities have piloted the use of blockchain technology to achieve real-time sharing of customs declarations.