I.Export agentWhere can I check the application form for certification?

The latest inquiry channels for 2025 are primarily divided into two categories:

• E-government platform
  • 中國國際貿(mào)易單一窗口（https://www.singlewindow.cn）
  • Electronic Port Systems of Customs Across Various Regions
  • Ministry of Commerce Business System Unified Platform
• Offline service counter
  • Local Customscustoms clearanceHall
  • Service window of local commerce authorities
  • CCPIT Certification Service Outlets

2. What materials are required for the inquiry?

It is recommended to prepare the following document package in advance:

• Duplicate of the business license of the enterprise (stamped with the official seal)
• Original application form submission receipt (with barcode)
• Declaration form number or declaration number
• Power of Attorney for Legal Representative (When Authorizing an Agent to Conduct Inquiries)
• Customs Electronic Port IC Card (Digital Certificate)

3. How long does it take to see the results of an online query?

According to the latest announcement from the General Administration of Customs in 2025, the processing periods for different scenarios are as follows:

• Real-time query: The pre-approved electronic application form
• 24-hour inquiry: Paper applications submitted offline
• 3 working days: Involves sensitive items or special regulatory zones

IV. What should I do if the query shows "Processing"?

When encountering such a situation, it is recommended to take the following steps:

• Please confirm whether the application submission has exceeded 72 hours.
• Please verify whether the reserved contact information is accurate.
• Obtain work order tracking through the 12360 Customs Hotline.
• Prepare supplementary materials in response to potential secondary verification.

5. Is there a fee for inquiries?

After the 2025 cost policy adjustment:

• Free service: Basic Information Query
• Charged items:
  • Urgent processing (500 RMB/time)
  • Reissuance of Paper Certificate (200 RMB/copy)
  • Historical Archives Retrieval (100 RMB/year)

6. Why can't I find my application record?

Frequently Asked Questions and Solutions:

• Information mismatch: Verify the Unified Social Credit Code
• System latency: Offline applications require a 48-hour waiting period for synchronization.
• Incorrect declaration category: Confirm whether the "agency export" mode is selected
• Regional restrictions：Cross-border E-commerce Comprehensive Pilot Zones are eligible for special customs clearance channels.

Practical case:An electromechanical export enterprise encountered a query failure in 2023 due to incorrect entry of the customs declaration number, which was resolved through the following process:

1. Submit the "Application for Correction of Customs Declaration Data" to the customs.
2. Rebind the correct customs declaration number.
3. Apply for expedited processing channel
4. The proof issuance was ultimately completed within 48 hours.

Attention to:

• It is recommended to conduct the first inquiry within 72 hours after submission.
• Please retain the system-generated query code (12-digit number).
• Cross-border inquiries must be processed through the APEC Business Travel Card channel.
• Regularly clear browser cache to ensure system compatibility.