I.Export goodsWhat specific services does the agency include?

ProfessionalExport agentServices typically consist of six core modules:

• Document processing: Preparation of a full set of export documents, including commercial invoices, packing lists, and certificates of origin.
• customs clearancedeclare: HS code classification, customs declaration form review, electronic data submission
• Logistics arrangement: Ocean/Air Freight Booking, Container Allocation, Transportation Route Optimization
• Tax Compliance:Export tax refundDeclaration, foreign exchange verification document processing
• management of risk: Trade barrier alerts, intellectual property protection, force majeure contingency plans
• Value Added Services: Port of destinationCustoms clearanceAssistance, Letter of Credit Review, Trade Finance Coordination

II. How to choose a reliable export agency company?

It is recommended to filter through three dimensions:

• Qualification verification:
  • Check the customs AEO certification qualification
  • Confirm FIATA (International Federation of Freight Forwarders Associations) membership.
  • Verify the foreign exchange administration record filing.
• Capacity of service:
  • Capacity guarantee for main route cabins
  • Experience in handling special cargo (hazardous materials/cold chain).
  • Customs declaration error rate (recommended to be below 0.5%)
• Technical systems:
  • Real-time Cargo Tracking System
  • Electronic customs declaration data interface capability
  • Automated Tax Refund Declaration Platform

III. How are export agency fees calculated?

The typical fee structure for 2025 includes:

• Basic Service Costs: Charged at 0.8%-1.5% of cargo value (minimum charge 3000 yuan/shipment)
• Special services fees:
  • Special document certification: 500-2000 RMB per copy
  • Expedited customs clearance: 2000 RMB/business day
  • Customs inspection assistance: 1500 RMB/time
• The risk guarantee: 3%-5% of the cargo value (refundable)

IV. How to Handle Customs Inspection?

Professional agents should provide a three-tier response plan:

• Primary response: Submit supplementary documents within 1 hour.
• Intermediate response: On-site coordination for inspection and provision of compliance explanations
• Advanced response: Initiate the classification dispute reconsideration procedure

Typical case: A mechanical and electrical product was detained due to HS classification dispute. The agency completed the pre-classification application within 3 working days, avoiding a port demurrage loss of 200,000 yuan.

Five isExport tax refundHow to ensure timeliness?

High-quality agents should meet the following service standards:

• Declaration cycle: The declaration must be completed within 5 working days after the goods depart from the country.
• Tax refund received.: Within 30 days after declaration (for Class I enterprises, this period can be shortened to 15 days)
• Unusual treatment: Special Invoice Authentication Exception 48-Hour Response Mechanism

VI. How to Prevent Customs Clearance Risks at the Destination Port?

Professional agents should provide four guarantees:

• Pre-review servicesSubmit the customs clearance documents for the destination country 72 hours in advance.
• Certification Articulation: Coordinate with third-party organizations to complete certifications such as FDA/CE.
• Emergency channel: Establish overseas regulatory warehouses to handle sudden inspections.
• Legal support: Collaborate with overseas law firms to handle intellectual property disputes

7. What should be considered when exporting to emerging markets?

Recommendations for emerging markets like Southeast Asia and Africa:

• Special requirements for documents:
  • Vietnam: Original Certificate of Origin with QR code must be provided.
  • Nigeria: SONCAP Pre-shipment Certification
• Payment Risk Prevention: 30% advance payment + irrevocable letter of credit required
• Optimization of logistics programs：Priority should be given to the mixed transportation mode of China-Europe Railway Express + sea freight.

8. How to Address the Risk of Trade Sanctions?

The compliance system should include:

• Real-time screening: Access to databases such as the U.S. OFAC and the EU Sanctions.
• Transaction blocking: Establish an automatic interception mechanism for sanctioned countries/entities
• The Alternative Program: Prepare a third-country transit trade filing plan.

9. What are the special considerations for cross-border e-commerce exports?

It is necessary to pay special attention to:

• Clearance Mode: Select cross-border e-commerce specific codes such as 9610/9710/9810.
• Data interface: Ensure the matching of payment documents, logistics documents, and order documents.
• Return Management: Establish overseas return and exchange centers to handle reverse logistics.

10. How to Evaluate the Quality of Agency Services?

It is recommended to establish five core KPIs:

• Timeliness indicators: Booking response time < 2 hours
• Precise indicators：Document error rate < 0.3%
• Cost indicators: Unit logistics costs optimized by 5% year-on-year.
• Compliance indicators:0 Administrative Penalty Record
• Service indicators: 24-hour closed-loop resolution rate for customer issues reaches 100%.