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How to choose a reliable import and export agent? What are the hidden risks in import and export agency services? The latest guide to avoiding pitfalls in 2025

How to choose a reliable import and export agent? What are the hidden risks in import and export agency services? The latest guide to avoiding pitfalls in 2025

enteredExport agentWhat specific problems can you help me solve?

Professional ImportExport agentCan provideEnd-to-End Trade Solutions:

  • Customs Clearance Services: HS Code Classification/Customs Declaration Document Preparation/Tariff Calculation
  • Logistics Coordination: International Transportation Solution Design/Special Cargo Transportation (Dangerous Goods/Cold Chain)
  • Tax Treatment:Export tax refundAgent/Cross-border VAT Declaration
  • Compliance Assurance: Certificate of Origin/Quality Certification/Trade Sanctions Screening

How to determine the actual business capabilities of an agency company?

It is recommended to verify from three dimensions:

  • Industry Experience Verification:
    • Request to provide customs clearance records of similar products from the past 2 years (desensitized)
    • Customs InspectionAEOCertification Qualifications (verifiable on the website of the General Administration of Customs of China)
  • Service Network Inspection:
    • Established in-house customs clearance teams (non-outsourced) at major ports
    • The target market has cooperative customs clearance agents (such as EORI registered enterprises in the EU)

What are the hidden costs in agency service fees?

In addition to the basic agency fee (typically 0.5%-1.2% of the cargo value), special attention should be paid to:

  • Unexpected Costs: Customs Inspection Derived Fees (Container Lifting Fee/Demurrage)
  • Currency Fluctuation: Additional Costs of Forward Exchange Lock Service
  • Document Exception: Amendment Fee/Re-declaration Fee After Deletion
  • Special Handling: Dangerous Goods Declaration Surcharge/EDI System Interface Fee

What are the new risks in the import and export agency industry in 2025?

Two major risk points to be vigilant about:

  • Legal compliance risks:
    • EU Carbon Border Adjustment Mechanism (CBAM) Declaration Obligations
    • Latest Algorithm Upgrade for U.S. Entity List Screening
  • Operational Risk:
    • Tariff recovery due to abuse of RCEP origin declarations
    • Cross-border e-commerce B2B exports mistakenly using general trade mode

What are the limitations on the scope of import and export agency services?

The business boundaries of agents with different qualifications vary significantly:

  • Basic Qualification AgencyGeneral Commodity Import and Export
  • Special Qualification Agency:
    • Hazardous Chemicals Business License (Issued by the Ministry of Emergency Management)
    • Medical Device Business Filing Certificate (Filed with the Drug Administration)
    • Food Import and Export Registration (Customs General Administration Registration)

How to verify the customs credit rating of an agency company?

Verification can be conducted through the following channels:

  • Log in to the "China Customs Enterprise Import and Export Credit Information Publicity Platform"
  • Check the validity period of the Customs Advanced Certification Enterprise Certificate (starting from 2025, it will be reviewed every 5 years)
  • Request to present the most recent 12 monthsCustoms Inspection Pass Rate Statistics

How does the customs clearance agency handle disputes?

Formal agents should establish a three-level response mechanism:

  • Primary Disposal: Complete supplementary declaration/amendment within 48 hours
  • Dispute Resolution: Initiate Customs Administrative Reconsideration Procedure
  • Legal Remedy: Collaborate with professional customs lawyers to file a lawsuit

What are the options for cooperation models in import and export agency?

Comparison of Mainstream Cooperation Models in 2025:

  • Full Authorization Mode:
    • Suitable for: Import/export enterprises with multiple categories/multiple ports
    • Advantage: Document error rate below 0.3%
  • Modular Service Model:
    • Suitable for: Enterprises with some self-operation capabilities
    • Advantage: Cost reduction of 15-20%

How to determine whether to entrust an import and export agent?

It is recommended to proceed withEnterprise Self-Inspection and Evaluation:

  • Annual import/export batches <50: Recommended agency services
  • Involving more than 3 HS code categories: Professional agency recommended
  • Single shipment value exceeding $500,000: Risk agency recommended

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